Triton SCS – Document Management System Case Study

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Triton SCS – Document Management System Case Study

By Yolandi BooyensIn standard21st August, 2014


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The Client

Triton SCS was created primarily to increase the range of services offered through the Triton Express group. Triton Express is one of the leading transport and warehousing providers across Southern Africa and offers integrated supply chain solutions that enable complete visibility over its clients’ business processes. Triton SCS offer the Triton group the opportunity to provide end-to-end solutions to their customers.

The Need

Triton SCS approached Dovetail Business Solutions for a document management system to cater for the business needs of its largest client Sparepro- an importer and wholesale distributor of motor spares and related products.

The reason for Triton SCS’s urgent requirement for a document management system owed to a required increase in communication, admin and operational efficiency. Therefore, Dovetail provided Triton with a document management system to adequately manage, capture and distribute important documentation to Sparepro, as well as provide its client with quick responses regarding document requirements, such as POD’s.

The Solution

Dovetail’s eDocs solution was implemented in July 2013 at Triton SCS to ensure optimised document management processes. Due to the stability, reliability and simplicity of the implementation of the eDocs solution, it was fully implemented at Triton SCS in approximately one and a half weeks.

The eDocs system archives and distributes standard business documents, general documents and scanned images in the most efficient and cost effective way, ultimately offering more than just document imaging.

Standard documents, such as the waybill, payslips, staff and legal documentation, can be imaged and this module also allows for all corresponding documents to be scanned and retrieved. The images can be accessed via the eBusiness module or can be emailed to the customer.

The Results

Owing to the implementation of eDocs, Triton SCS is now able to provide its clients with instant responses on document requests at the push of a button, which has increased client satisfaction and improved service delivery for Triton SCS.

Further, administration costs have also been reduced and, owing to the integrated archiving functionality in the eDocs solution, Triton’s documents never go missing and the company can access its documentation from anywhere, anyplace, anytime.

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