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Dovetail Business Solutions implemented its eDocs transport management system at Bidvest Panalpinas’ (BPL’s) facilities In Durban, Johannesburg and Cape Town. The project started in December 2012 and was completed on time in September 2013.
The main aim of this project was to implement a fully functional transport management system with an upgrade to Dovetail’s eDocs solution.
Reason for eDocs Implementation
The reason for implementation was to enable BPL to handle transport seamlessly, manage subcontractors’ costs, report on internal SLA’s and share customer-related documents. The project also enabled the Integration of debit notes and invoices to Sage Accpac Version 6.1.
In addition, with BPL’s strong focus on reducing its carbon footprint, the company chose to implement the eDOcs solution to assist with paper-use reduction, thereby, increasing its contribution to environment-friendliness.
eDocs allows for safe, proficient and cost-effective imaging and distribution of business documents, thereby ensuring process consistency.
The eDocs system archives and distributes standard business documents, general documents and scanned images in the most efficient and cost effective way, ultimately offering more than just document imaging.
Standard documents, such as the waybill, can be imaged and this module also allows for all corresponding documents to be scanned and retrieved. The images can be accessed via the eBusiness module or emailed to the customer.
Dovetail provided full FreightWare system and maintenance training and demonstrated the processes of resolving operational or financial queries to BPL.
Training after project implementation depends on the client as well as the company’s staff turn around.
Dovetail always provides training and support in the initial project implementation and can also provide any additional training and support required thereafter- which is usually required if the client has a staff turnaround and does not have the capacity to do the training themselves.